What are adjusters contracted to do?

Adjusters are contracted primarily to settle claims that arise against the insurer. Their role involves evaluating the claims made by policyholders, determining the validity of these claims, and negotiating settlements based on the findings from their investigations and assessments. This process is crucial for ensuring that claims are handled fairly and efficiently, thus allowing insurance companies to manage their financial liabilities effectively.

In contrast, selling insurance policies is typically the role of agents or brokers, who focus on acquiring new business for the company. Providing customer service is generally associated with a broader role within the insurance organization and is not exclusive to adjusters. Assessing market risks is a function usually reserved for analysts or underwriters, who evaluate potential future claims based on market conditions and historical data. Thus, the specific training and responsibilities of adjusters align them closely with the settlement of claims.